PRIVACY POLICY
Effective Date: December 2024
Coles & Carter Real Estate Pty Ltd ("we," "our," "us," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our real estate services, website, and interactions with you.
1. PERSONAL INFORMATION WE COLLECT
We may collect the following types of personal information:- Contact Information: Name, email address, phone number, postal address- Property Information: Property details, rental preferences, purchase requirements- Financial Information: Budget range, mortgage pre-approval status- Communication Records: Emails, messages, inquiries, and correspondence- Technical Information: IP address, browser type, pages visited, access times- Device Information: Device type, operating system, unique device identifiers- Marketing Preferences: Communication preferences, opt-in/opt-out status
2. HOW WE USE YOUR INFORMATION
We use collected information to:- Provide real estate services and respond to inquiries- Match you with suitable properties- Send property updates and market information- Process transactions and communications- Maintain customer records and relationships- Comply with legal obligations- Improve website functionality and user experience- Conduct marketing activities (with consent)- Analyse market trends and business performance
3. DATA STORAGE AND SECURITY
We implement appropriate technical, physical, and administrative safeguards to protect personal information against unauthorised access, disclosure, alteration, and destruction. We use industry-standard encryption protocols for secure data transmission. However, no security system is completely impenetrable. We cannot guarantee absolute security of your information.
4. SHARING YOUR INFORMATION
We may share personal information with:- Third-party service providers (accountants, lawyers, technology providers)- Real estate industry partners and databases- Government agencies as required by law- VaultRE CRM system for lead management- Other parties where required by law or with your consentWe do not sell or rent personal information to unrelated third parties for marketing purposes.
5. YOUR PRIVACY RIGHTS
Under the Australian Privacy Principles (APP), you have rights including:- Right to access your personal information- Right to correct inaccurate information- Right to request deletion of information- Right to opt-out of marketing communications- Right to lodge complaints with the Office of the Australian Information Commissioner (OAIC)To exercise these rights, contact us using details provided below.
6. COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies and similar tracking technologies to:- Remember your preferences- Track website usage patterns- Provide targeted advertising through Google Analytics 4 and Meta Pixel- Improve website functionalityYou can control cookie settings through your browser. Disabling cookies may affect website functionality.
7. CHILDREN'S PRIVACY
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will promptly delete such information.
8. UPDATES TO THIS POLICY
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new "Effective Date."
9. CONTACT US
For questions about this Privacy Policy or our privacy practices, please contact us:
Coles & Carter Real Estate Pty Ltd
ABN: 23 691 112 508
ACN: 691 112 508
Address: 792 Stuart Highway, Berrimah NT 0828
Email: admin@colesandcarter.com
This privacy policy has been prepared to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.